horrible experience

I would like to display my absolute unhappiness relating to my stay. I paid for a family room inclusive of breakfast , told at check in to go to spur did so and then told breakfast at Chicos , the lady at reception says to me but you paid a cheap rate and no breakfast included. I was then advised that the manager will see me – waited at the counter but no one assisted ??? I still want to listen to the voice recordings that you claim to have – I also want to see video footage – the lady accused me of being a **** to my face and I need this sorted as she had no right to be disrespectful – she really needs an attitude adjustment. I just had a heart attack and came there to relax however this has caused further stress to me. This level of service is unacceptable. This was my 1st experience but I have family that are regular visitors and are platinum MVG members. I must say that your porters and cleaning staff are friendly. Your staff and reception need an attitude adjustment .

I also have to note that my son is unable to find his Samsung phone watch, I am not accusing anyone but please if someone has recovered it we will appreciate if it could be returned. We stayed in room 149

Also note that I booked a family room – I was told my booking is for 2 adults – why would I book a family room for 2 people ??

Overall this bad experience has made me question whether I will ever consider re-visiting this hotel. Perhaps you will be able to compensate for this bad experience as I am willing to give you the benefit of redeeming yourselves from a customer point of view. .

It is imperative to note that form a customer service aspect , this was an epic fail as my booking was messed up from inception , I had booked on the 25 May , you then assisted but unfortunately the overall experience was still a poor reflection on customer service. I was not the only person that has issues , there were various clients that were complaining due to bookings being messed up. I saw staff just walk away and ignore clients , is this acceptable ?

contacted these people : 'Tumelo Mosidi' ********** Msomi' ********** 'Mpumi Masuku' ********** 'Vuyo Stuurman' **********

but no response .. so much for customer service