Hate to be called a **** and Disappointed in service from Time Square

To Whom It May Concern.

Let me get straight to the point!

I booked at The Maslow Time Square Hotel in Menlyn from 18-20 December 2022. The first night was a complimentary stay at The Maslow Time Square Hotel in Menlyn, which was booked on 18 December 2022. I then added an additional night (room only) for 19 December 2022. When I checked-in, I requested an upgrade- All fees paid and before I was done, I questioned “Does the second night include breakfast” and he rep**** with “Yes.” On the 20th when we went down for breakfast, I was advised that there was no breakfast included. I was confused so I decided to go to reception to query what had happened. At reception, I questioned the guy who initially told me breakfast was included. He denied it, then further told me he would get the manager involved and request for the footage when I checked in. I waited for over 15-20mins, no manager came to assist. He told me they are in a meeting, and he/they would call me to provide feedback.

I have giving you adequate time to investigate, however to this day I have not received a call from the manager or any one from Time Square providing feedback!

I hate being called a **** and disappointed in your lack of service.