Guest not cared for

<p>Booked in the wild coast. Tv and decoder did nit work. Called reception and IT guy Brendan came at 7pm to assess. He said i need a new tv otherwise i have to move to another romm. He took my number and said he will give me feedback in 15 minutes. An hour later with no response. Reception were unabke to get hold of him as he went off shuft at 8pm. I was left stranded and frustrated during that time. Reception had to mive me to another room at 9pm. Really was an ininconvenience. Made a complaint at guest relations and requested for feedback from the IT manager. No response as yet. This is normally the case. Complaints are ignored at the wild coast sun. They just do not care. </p>