GROSSLY POOR SERVICE FROM BAMBONANI PROJECTS / SUN INTERNATIONAL

My family and I had made Bookings for March 2020 with Bhavna Sahadew t/a Bambonani Projects for Sun City Cascades and Cabanas which was fully paid By January 2020. Due to the world Pandemic we unfortunately had to cancel and requested for our Monies to be retuned by the agent ( Above mentioned )

Despite numerous email and msgs to the Agent there was no reference number that could be provided to us to follow up with Sun International to locate the monies that were paid.

I deem that the reference number with pertinence to what Sun International requires is no random collocation but is an appendage that was generated and assigned to our booking as they advised monies are refundable.

First and foremostly the fact that Bhavna disclosed to me that she cannot provide me a with the reference number leaves me in a state of dubiosity; and her disclosure is anything but warrantable.

I stem from the retail industry and even under hard lockdown we were able to provide information to clientele via administrative and accounting personnel working remotely.

Pertinent to our booking, her statements advising that no reference number can be provided whatsoever is unjustifiable.

The fact that the hospitality industry is currently under lockdown does not in any way whatsoever imply that “behind the scene” personnel, viz., accounts and administration is in its entirety inoperative.

The fact that Sun International is prompting for a reference number at this stage, connotes the fact that this number is not irretrievable.

To reiterate, the acquisition of said reference number is to ascertain the current location of these monies pertinent to this fiscal transaction.

Once the afomentioned is ascertained then I will proceed to request a refund in lieu of a booking in 2021; as I will not risk the life of my loved ones by vacationing with COVID -19 rife.

Below was the response from Bhavna Sahadew: “I had extended the courtesy to re-book your selected dates with an understanding that the holiday Will Not be Refunded as per my terms and conditions at the onset of the booking.”

Please note that it was never disclosed to us, neither did we ever agree, at any stage, that the “holiday” will not be refunded, nor did we accept any extended booking for 2021.

Please be advised that it is in your best interest to revert to me with the pertinent reference number within the timeframe indicated in the email body above. (03/06/2020)

Failure to execute the above, with expedition, will result in the following:

1. My request/complaint will be posted on Hellopeter & other social media platforms 2. My attorneys will be pursuing the matter on my behalf and the costs will be bearing on wither yourself or your organisation

I am very disappointed by the Service received and follow through with my intentions.

Please note that since you have failed to respond/reply to my requests I will now to proceed to post this entire fiasco on other social media platforms and then to my Attorneys.