Grandwest - Violent incident on 1 May 2018 brushed under the carpet..

Been going to grandwest for over 10 years now and felt so unsafe there on 1 May 2018. When bringing a violent incident to security's attention, i was advised that there was nothing that they could do as the accused was intoxicated. I was so upset by the lack of care regarding customer safety and also went to the MVG office where the gaming floor manager met us and listened to our story and advised that we make a statement at their security offices, which we did. To date, i have not had any feedback or being contacted by a representative of Grandwest to apologise and give feedback on if incidents like these will be handled better in future.

Very dissapointed customer..