TC
THIAGO C
1 reviews | Active since Aug 2018
31 Aug 2018, 10:28
Golden Valley Casino Lodge
Last week (Aug, 25th) I've done a reservation for one night (on Aug, 26th) on the Golden Valley Casino Lodge. I had to cancel the reservation on the day of the check-in, due to family illness. After that, they charged me R983.00 on my credit card! On the policy cancellation, I can see: "You can cancel free of charge until 7 days before arrival. You'll be charged the total price if you cancel in the 7 days before arrival. Any cancellation or modification fees are determined by the property. Additional costs will be paid to the property." How can I cancel the reservation 'free of charges', if I haven't the 7 days?! I do not agree with the charge, and I do not recommend the Sun International to anyone.
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