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I opened an account with Sunbet and loaded R500 onto the account using my credit card on the online facility. The R500 has come off my credit card account but not been loaded onto my Sunbet account. The call centre told me they cannot see the transaction and I must get proof of payment from my bank (Nedbank). Nedbank said that as a credit card was used, there is no proof of payment and sent me my credit card statement showing the money had been paid. When I contacted Sunbet again I was told very rudely that the credit card statement proves nothing and that as the amount does not reflect on their system it is really just my tough luck and then accused Nedbank of being unprofessional for not giving me a proof of payment, which they cannot give as a credit card was used via the Sunbet website. I asked the call centre if they were not concerned that their website had been hacked as I definitely made the payment and they have not received it. They said that as I was the only one having an issue they didn't care and I could not escalate the query to a technical department. So I ended up losing my R500 without having bet on anything anyway. I suggest to anyone wanting to use Sunbet, DONT.