FOOD POISONING/HARASSMENT AND ************** AT CABANAS

we booked 2 rooms at the cabanas from the 24 out the 27th and then the 2nd reservation 27th out the 29th during our stay we ate at the cabanas pools bar on the 26th of December 2019 the next day 3 people incl myself where effected from the food consumed at the cabanas pool,we then went back to the pool on the 27th and we decided to order from nandos as the kids just wanted chips we we then harassed by staff at the pool insisting we should leave as food is not allowed from poutside even though ordered from Nandos in sun city WE THEN ADVISED THE STAFF THAT THIS WAS THE ISSUE THAT WE WHERE GETTING SICK EATING THE FOOD AT THE POOL THEY REFUSED TO BUDGE AND INSISTED WE ORDER FROM THEM AND EVEN THROUGH THEY SAW MY 3 YEAR OLD DAUGHTER SLEEPING THEY INSISTED WE LEAVE WE THEN ORDERED THE CHIPS AND THE 2 KIDS ATE JUST THAT BY FORCE OF THE CABANAS POOL STAFF EARLY THE NEXT MORNING WE HAD THE DAY SET FOR ACTIVITIES FOR THE KIDS HOWEVER BOTH THE KIDS HAD SEVERE TEMPERATURE WITH RUNNY TUMMY'S AND VOMITING ,I THEN STARTED ESCALATING THE ISSUE AS WE WHERE SERIOUSLY UPSET AS THE KIDS WHERE FORCED TO ONLY EAT THE FOOD AT THE POOL EVEN THOUGH OTHER FOOD WAS AVAILABLE ,WE WHERE THEN CONFRONTED BY THE EXECUTIVE CHEF STANLEY AND WHAT A PIECE OF WORK HE IS,HE WAS RUDE ABRUPT UNPROFESSIONAL IN EVERY WAY POSSIBLE AT THAT TIME WHEN TALKING TO STANLEY THE GM VANESSA WALKED BY AND SAW THAT WE WHERE HAVING A SERIOUS DISCUSSION BUT SHE TURNED AROUND AND WALKED AWAY ,PARAMEDICS WHERE SENT AND WE WENT TO THE CLINIC TO FIND NO DR AVAILABLE AND NO1 TO CHECK THE KIDS WE DID WRITE A REPORT ON WHAT HAD HAPPENED EVENTUALLY I ASKED TO SPEAK TO JULIUS WHO I BELIEVE IS THE HEAD AS I DID NOT WANT TO DEAL WITH VANESSA AS SHE WALKEED AWAY WHEN SHE KNEW EXACTLY WHAT WAS HAPPENING AT THE TIME EVENTUALLY SHE CAM TO THE ROOM TO FIND ONE KID 9 YEAR OLD UNDER THE COVERS IN OVER 30 DEGREE TEMPS AND A DISTRESSED 3 YEAR OLD COMPLAINING HER TUMMY HURTS HOWEVER SHE WAS ONLY ON THE DEFENSIVE CLAIMING ITS NOT THEIR FOOD ETC ETC EVEN UNDERMINING MY WIFE AS A MOTHER ABSOLUTELY PUTRID TREATMENT ESPECIALLY AT THE FACT THAT WE RAE REGULARS AT THE RESORT AND SHE CLAIMS TO BE A GM WHEN MY BROTHER IS AN MD AND IM A SENIOR MANAGER AND WE WOULD NEVER EVER TREAT OUR CUSTOMER IN THE MANNER WHICH SHE DID AND IN A ABSOLUTELY DISGUSTING MANNER OFFER US A COMPLIMENTARY DRIVE TO THE HOSPITAL WHICH IS OVER AN HOUR AWAY WHEN WE BOTH HAD VEHICLES WITH US AND SHE ALSO ASKED US WHERE WE NORMALLY BOOK AND SHE THEN GOES ONTO TELL US SHE IS MOVING TO THE CASCADES HOW CAN SOMEONE THAT TREATS CUSTOMER IN A 3 START GO TO A 5 STAR AND TREAT CUSTOMER IN THIS MANNER WE ARE PLATINUM MVG MEMBERS WHO SPEND A FORTUNE ATLEAST 8 TIMES A YEAR AT THE SUN CITY RESORT BE TREATED IN THIS MANNER I DO NOT WISH TO SPEAK TO VANESSA SO PLEASE DO NOT LET HER CALL ANY1 IN MY FAMILY WE CHECKED OUT EARLY THE SUNDAY MORNING SKIPPED THE BREAKFAST JUST TO GET OUR CHILD HOME BY BROTHER HAD TO WAIT AS HIS DAUGHTER WAS STILL BATTLING WITH HER TUMMY AND LEFT AS SOON AS HE COULD THEREAFTER WE PAID TO HAVE AN AWESOME WEEKEND HOWEVER DUE TO STAFF FORCING THE FOOD ISSUE THEY SPOILT NOT ONLY THE WEEKEND BUT THE ENTIRE HOLIDAY CAME TO AN UGLY BITTER END FOR ALL OF US !!!! I FEEL MAYBE IF WE WHERE OF A DIFFERENT RACE OR DRESSED IN SUITS AND TIES WE WOULD HAVE GOT BETTER TREATMENT!!!! PLEASE GO VIEW THE VIDEO OF US AT THE POOL BAR AND YOU WILL CLEARLY SEE YOUR GM TURN AND BASICALLY RUN AWAY AND THEN WE HEAR HER LATER ON THE PHONE TELLING WHOEVER THAT WE ARE JUST MAKING CLAIMS SHE SAID THE FOOD WILL BE TAKEN IN FOR TESTING ALONG WITH THE TOMATO SAUCE ,WAS THIS EVEN DONE?STANLEY WAS ABSOLUTELY OBNOXIOUS SPOKE TO ME LIKE IM 5 YEARS OLD NEVER GAVE US A CHANCE TO SPEAK THERE WHERE NO SIGHNS STIPULATING NO FOOD AND BEVERAGE ALLOWED WHICH HE SAID THERE WAS WE THEN ASKED HIM SHOW US WHICH HE COULDNT , THANK YOU SUN CITY CABANAS FOR SPOUILING 2 FAMILIES HOLIDAY AND WEEKEND 1 EVEN OWNING A TIME SHARE AND 2 PLATINUM CARD HOLDING INDIVIDUALS SHOWS THE CARE YOU GUYS HAVE FOR PATRONS AND WHAT REPOSIBILTY YOU HAVE FOR THE HOSPITALITY OF PATRONS AT THE SAME TIME AND INSULT ME WITH A COMPLIMENTARY DRIVE TO THE HOSPITAL ****** HELL .PS I DO NOT WANT ANY CONTACT WITH VANESSA!!!!!PLEASE VIEW FOOTAGE FROM IN AND AROUND THE POOL AREA IF YOU WISH.