family luxury room

I am a platinum card holder, my booking was for the palace but they were fully booked apparently but when I got here they were still giving rooms to people. Then they say they putting us in a luxury family room which is smaller than my bathroom at home. I'm so upset and disappointed in Sun International. If this is what they giving me I can only imagine what they giving an ordinary person. Very upset and disappointed. I can't believe I though so highly of Sun International. To top it off I wanted to use my points but was told by the call centre when I get here it will be sorted out, big surprise there is no sorting out at the hotel. So very disappointed and ****ed off.