EXTREMELY POOR CUSTOMER SERVICE

I had recently had an extremely disappointing stay at WildCoast Sun. Below is my very long email to the operations manager. I haven't received not an apology bug I did receive an acknowledgement of complaint. It just shows the poor service. @WildcoastSun, @SunInternational

Dear Sir/Madam

I write to you with complete dissatisfaction in the service I have received at your hotel. My boyfriend had booked a surprised getaway for my birthday weekend to my amazement my childhood place of entertainment had gone to the dogs. From checking in, to leaving your hotel I can truly say that I have not enjoyed my stay with you guys. I last visited your hotel at the age of 5 and turned 25 on the 12th September. . . It's been 20 years since I have visited you. . . Upon checking in we weren't greeted with a very warm welcome at reception, we were not informed about anything regarding the hotel, not the services provided by you nor what is required from us. Your receptionist assumed we had it all figured out. We spent the whole of Saturday afternoon (a wasted day) trying to find your facilities, we eventually decided to book the Masood comedy show and was told that they only take cash (a complete inconvenience) of running to the bank as no one walks around with cash on them. Already a day lost. The next day we decide to go for a massage and I was hurt so badly by Mangwanani Spar that I could not wake up nor walk from the room, in fear of being treated poorly as we were from the first day of our arrival I decided to keep quiet and just leave. I spent my entire birthday in pain from my massage I did not even enjoy my birthday dinner and went to bed at 9:30pm because of the pain I endured. Every single staff member that we came into contact with was rude to the core, the only person whom was nice was the lady that gave us towel at the Water Park, I complimented her and said thank you for being the one nice person in this place. Your hotel is by far not the cheapest, we have travelled all the way from Phoenix just to experience such ****ty and poor service, if I wanted a poor experience I book into local place. I had hoped to reminisce about my awesome childhood experiences with you guys but that ended poorly, I lost an entire weekend of excitement because you guys made my weekend horrible with your service. I can go on about how we did not even know where to get a Casino card and everyone that we asked either ignored us or gave us attitude to us walking around asking people how to get by, but I'd just be wasting my time. I hope that this response draws some attention to the poor service.

Thank you. . . . . . . . . . . . . . Dear Anastacia

Thank you for taking a time to give me your feedback . Your feedback goes a long way with Wild Coast Sun .We would like to thank you for taking your quality time to share the feedback. I have addressed all your comments with the Head of each department to make sure that these are not a repeat to any customers .

Hope that you having a lovely week day

Kindest regards

Irvin Shange | Operations Manager

Wild Coast Sun

Email: ***

Main Bizana Road, Mzamba Beach, Port Edward, 4295 T +27 (0) 39 *** / F +27 (0) 39 *** / M+ 27 (0) 82 ***

suninternational.com