1 reviews | Active since Aug 2014
Extremely disturbing encounter with Sun City employee
<p>I booked for one night at the Cabanas Hotel on the 25th of August 2016. All was well until I went to one of your establishments, called the Shebeen. It was a cold Thursday night and as I got there, picked up that there was a fire on the outside. I asked the waitresses if it was Ok to go sit by the fire and they said it was not a problem.</p> <p>A few minutes later an employee called Solsa came up to me and rudely told me I was not allowed near the fire as there was a private function. My problem is the way he addressed me. He treated me with no respect at all. Surely, Sun International, Sun City has some form of work conduct code which guides how their employees engage customers/guests at the hotel. To make matters worse, as I left, the same Solsa gentleman was actually waiting for me outside and said to me that I was a black person and could do nothing to him.</p> <p>I was so upset I eventually left Sun City in the middle of the night, thereby forfeiting my hotel room. I would really like that this complaint is followed up on such that similar incidents are avoided in the future. </p>
Dear Vuyo,
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team
Dear Vuyo,
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team
Hi, No email received as yet...
Hi, No email received as yet...
Hello,
It is now almost 24hours later since The Sun Share Team said I would receive an email "shortly" and no email has been forthcoming.
One is left to assume that the communication said above, in the public domain, may have been a public relations exercise.
Hello,
It is now almost 24hours later since The Sun Share Team said I would receive an email "shortly" and no email has been forthcoming.
One is left to assume that the communication said above, in the public domain, may have been a public relations exercise.
Hello,
Got a call from the The Sun Share Team.
Query in progress....
Hello,
Got a call from the The Sun Share Team.
Query in progress....
Hi, no ones has come back to me. This is now the 7th day since the last feedback.
Hi, no ones has come back to me. This is now the 7th day since the last feedback.
In conclusion, I have not received any feedback.
As suspected, the response from the Sun Share Team was a PR exercise. They do not care about what occurs at their premises, as long as the customer pays.
Sad state of affairs. I also believe lack of action is because I am a black person.
In conclusion, I have not received any feedback.
As suspected, the response from the Sun Share Team was a PR exercise. They do not care about what occurs at their premises, as long as the customer pays.
Sad state of affairs. I also believe lack of action is because I am a black person.
