VM
Vuyo M

1 reviews | Active since Aug 2014

28 Aug 2016, 15:17

Extremely disturbing encounter with Sun City employee

<p>I booked for one night at the Cabanas Hotel on the 25th of August 2016. All was well until I went to one of your establishments, called the Shebeen. It was a cold Thursday night and as I got there, picked up that there was a fire on the outside. I asked the waitresses if it was Ok to go sit by the fire and they said it was not a problem.</p> <p>A few minutes later an employee called Solsa came up to me and rudely told me I was not allowed near the fire as there was a private function. My problem is the way he addressed me. He treated me with no respect at all. Surely, Sun International, Sun City has some form of work conduct code which guides how their employees engage customers/guests at the hotel. To make matters worse, as I left, the same Solsa gentleman was actually waiting for me outside and said to me that I was a black person and could do nothing to him.</p> <p>I was so upset I eventually left Sun City in the middle of the night, thereby forfeiting my hotel room. I would really like that this complaint is followed up on such that similar incidents are avoided in the future. </p>

0
Replies (6)
Sun International
Sun International's reply29 Aug 2016, 11:12
Official

Dear Vuyo,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team

VM
Vuyo M's update29 Aug 2016, 14:14
Reviewer Update

Hi, No email received as yet...

VM
Vuyo M's update30 Aug 2016, 08:08
Reviewer Update

Hello,

It is now almost 24hours later since The Sun Share Team said I would receive an email "shortly" and no email has been forthcoming.

One is left to assume that the communication said above, in the public domain, may have been a public relations exercise.

VM
Vuyo M's update30 Aug 2016, 08:59
Reviewer Update

Hello,

Got a call from the The Sun Share Team.

Query in progress....

VM
Vuyo M's update05 Sept 2016, 14:49
Reviewer Update

Hi, no ones has come back to me. This is now the 7th day since the last feedback.

VM
Vuyo M's update15 Sept 2016, 12:03
Reviewer Update

In conclusion, I have not received any feedback.

As suspected, the response from the Sun Share Team was a PR exercise. They do not care about what occurs at their premises, as long as the customer pays.

Sad state of affairs. I also believe lack of action is because I am a black person.