Emotion in less and no don't care attitude

<p>I have a booking at wild coast sun from 9 to 11 December 2016, booking is on a voucher. On 5 December I was diagnosed with Conjunctivitis (pink eyes), my condition deteriorated and became worst today, I had been to my specialist who advised that I cannot travel as this infection is very contagious. I send an email to rooms division manager Topi from wild coast sun direct to advise of my condition and see if she could change my booking to next weekend or any other weekend. She called me to advise that next weekend they don't have the room type u booked, I said that's ok I don't mind. Please can she book a double room type that she advise was available. Then told sorry your voucher not valid. You have to pay should you wish to book. I even advised that I have a letter from my specialist to advise how contagious the virus is and I should be isolated at home. Topi then advise that medical conditions are not considered. "You either come or don't" "it's your fault you sick". </p> <p>When we had not heard from reservations prior to this my husband called (14:00) and spoke to the GM's secretary/pa regarding my condition and if the date could be changed and willingness to email documents as proof she advise it will be subjected to availability and will get June to contact me. An hour had passed my husband contact them again and still no response from her or June. </p> <p> </p>