Double Billed for October - Still no resolution

October I was double billed for the monthly fee on my Time-share. I received an e-mail that it will be resolved.. It is still showing as pending "reserved on my credit card".

I have e-mailed David Ranaana who is the credit controller.. but no reply back from him. I wonder if anyone knows the meaning of "customer service".

CAN SOMEONE GET BACK TO ME about this issue ASAP!