Do Sun International care?

We booked a room at The Palace at Sun City in December . Not our usual hotel choice given the price but it was a special event - our 30th wedding anniversary. As a little extra I asked the hotel to provide a bottle of MCC on the first night and some flowers on the 2nd. Well to cut a long story short neither happened which spoilt the memory of an otherwise very pleasant weekend. We raised the issue when checking out but the manager, a Mr. Francois Du Toit apparently the client services manager, was not on duty. I wrote to Mr. Du Toit on the 13th December expressing our disappointment. I also added in a couple of other gripes around cleaning up a used bottle of wine and not replacing the biscuits used, which in a room costing R6,000 a night we thought was a petty lack of TLC. This mail went unanswered. I followed up on the 6th January and copied in all who were included in the original service request, being, Bradley Williams and Justice Ncube and went as far as to suggest that if Mr. Du Toit was not interested then maybe one of them would be. However some 20 days later nothing has been heard. As I noted to Sun International the original mistake cannot be rectified but I would have thought at the very least a hospitality business would at the very least have offered an apology, but it seems Sun International care little for their image or their customers. It seems we need to find a more caring establishment for future special celebrations.