Dissatified

To Whom that will listen:

It gives me great displeasure in writing this.

Its been a very long day. My wife (3months pregnant) and I attended a dental conference at hartebee****rt from 8 to 4pm. We get to our accomodation at Sun City, The Cascades, to find out we do not have a room available for us. The hotel manager, called Lee, says it is unfortunate that there has been flooding on the floor, he will look to upgrade us, he said he will call us. He made arrangements for us to have supper. It was 8pm and no call. I then call the cascades and he says he has managed to get us a room at the vacation club. Definitely a downgrade and we get to the room and we find the toilet flush off the wall, shower mixer broken. Its almost 11pm now. We have no option but to stay here.

I booked this in April. I do not know if ebucks clients get low priority but this has been very unpleasant.

Please forward this to the relevant persons to hear our immense displeasure.

Not happy