Dissapointing Experience - Cascades

<p>I attended a Conference at Sun City over the last 3 days. When booking in, I realised the Aircon in the room was not working. I immediatley reported this. A maintenence guy, Kenneth, was sent up to my room. On checking, he verified that the Aircon was faulty and told me to report it to reception - again. I duly did this and the person on duty, (Jonty??), advised that this would be sorted and that they would put in a portable Aircon. I returned to my room that night to find that they had put in a Cooler. There is a major difference between a Cooler and an Aircon. I called reception again. I spoke to a Steven who told me that he was alone at the time and would get a manager to phone me the next morning. This never happened, so needless to say I spent the next night trying to sleep in excessively high tempretures. This is not something you expect from Sun International, who bill themselves as world class. This especially at their second most exclusive hotel in Sun City - the Cascades. Extremely dissappointed.</p>