disgusting service

Another unpleasant experience at Grand West.I received a mail from Gw thru the post stating I had been given Free Play credits on 31 Jan 2015.This post I received in November 2014.When I got there today no free play was available at the machines.Ithen went to the MVG desk,only to be told That I must come back at 13h00.I did this standing in a long line from 13h00 until 13h50 only to be told that I had to have the letter as proof.As I could not produce said mail a girl called Janet told us that her manager Moreeda told her that she was not to issue any vouchers to us.<br> This is quite a long story and I dont feel like going into it.I would appreciate it if one of your customer service people could get in touch with me as this is not the end of this saga.<br> YOU people have no respect for your so called valued guests.<br> My whole Saturday was spoilt by your staffs attitude.<br> YOU TAKE OUR MONEY BUT DO NOT PROVIDE ANY SERVICE