DISGUSTING SAY AT THE CASCADES OF SUN CITY

i booked into the Cascades hotel on the 06th of April and i took a superior luxury family room as i took my 14 month old daughter with us on the trip as it was for her ,booked the cascaded as the pool is heated and the rooms are spacious carpeted and well its 5 star to my horror the bathroom was disgusting there was hair on the floor from probably the previous visitor and since my daughter still crawls there was hair on her clothing from after a few minutes on the carpets the toilet seat was stained or dirty I am not sure tried complaining to room service with no response was supposed to only leave on the 8th ended up not booking an extra night due to total disgust and spent most of our time out of the room and as for the pool it was freezing as it was not heated at all baby could not even enjoy the facilities i am a frequenter at the resort and i think I am now really disgusted and not sure how you guys going to resolve this as the hotel seems to be just deteriorating even the hallway the carpets are torn which my daughter tripped on come on guys its 5 star i paid for 5 star i have the pictures which i will be more than happy to share on your request i would highly not suggest people book elsewhere should your standards not improve my siding door wouldn't even open onto the garden maybe i just received a horrible room but still unacceptable and we are GOLD CARD HOLDERS