Disgusting lack of service and **** to at check in!!

<p> I made a reservation via Booking.com for a business trip my partner and I worked on, at Sun City. At the time, I had booked a King Chalet, received confirmation of such via email on 28 August. On a later date,4 Sept, I updated the booking details to my partner's credit card as his business would be covering the costs! We requested an early check in or asked that we could put our luggage in storage, as we worked at the Donaldson Championship taking place there. Upon arriving after a gruelling first day of races, our check in was handled by a person who firstly fought with us to pay the first night accommodation, yet we had emailed proof of doing so I advance already sent to our e-mail. I then had to prove it to him by sending it to his email! Upon checking booking details, I saw we had been placed in a twin room. I then advised him that we booked via booking.com, which gave us confirmation of a king Chalet, so why were we not in a King Chalet? He then told us " oh no, Sun International doesn't have those anymore so you are now in a twin room!"</p> <p>At no stage, had anyone contacted us to advise of the change to the accomodation!! Nor the change in ownership of chalets etc! Why did it seem that they even struggled to find our booking???</p> <p> </p> <p>Annoyed by all the check in delay, we were then taken to our room. At check in, the person never advised us on breakfast whereabouts nor times of operation of any facilities. After being in the sun the whole day, in the gruelling heat, we walked into a room that was clearly not made ready to receive any guests. The air con was off, the room stuffy and poorly ventilated! Thirsty, I looked around for the bottles of water usually found in the room, as to have a drink, to find there were none! Not even in the bathroom! Annoyed yet further, I called reception to land up speaking to the same person who checked us in. I told him we had no water in the room and asked if they would bring with a turn down service? He then told me that there is no turn down service and said we could drink tap water, it was safe. And oh, by the way, you are supposed to get water at check in!! No one ever told us any of this!!! He put the phone down. I was dumb struck!</p> <p> </p> <p>I thought it best to then shower and noticed no face cloths in the room and only one dustbin. I then called, landed up speaking to him again, and asked him for house keepings number, to which he said it's on the phone. When I told him only prompt service and medical emergency numbers are displayed on the phone, he told me to hold on and put me through to house keeping without saying anything further! I'm appalled!! Total lack of care for guests! </p> <p> </p> <p>And now, after a rough weekend in a room that had no windows, no face cloths, no water, the cherry on top was presented again at check out! Once again, after I had already emailed the request that the invoice be made out to the Production Company the booking was made for, we had to again prove the first night had already been paid in full as they wanted to charge us both nights in full again!! And then did not provide us with the correct details on the invoice for the business! </p> <p> </p> <p>The straw that then broke the camel's back came in the form of the September pamphlet we had been given at the front entrance to the resort on Friday 30 September. There, in those pages, it boldly states SUN CABANAS CHALETS!!!!!!! Which is what we booked, and was told does not exist and is not owned by Sun International!!!!! </p> <p> </p> <p>I am flabbergasted at this total lack of service this entire weekend and a lackadaisical attitude from staff who work at the Cabanas reception. I want to know why my booking was changed without notifying us as well as an explanation why we were **** to!! I also need the invoice to be made out correctly!! You can be sure I will never stay there unless I want the the feel of a back-packers abode!</p>