Disappointing service received at Sibaya Lodge

Upon arrival we were told that our room was not ready. We had requested an early check in because we were attending a wedding at 2pm. We were told that our room would be ready at 1. We advised the staff at reception that were extremely rude unhelpful and unprofessional that this is not acceptable and we would like a refund. Then surprisingly a room was found for us. On arrival to the room it was so dirty, it had obviously not been cleaned before we arrived. It was tiled and did not even have a carpet to stand on. The bathroom had a smell. We were in a hurry so we didn’t have time to ask housekeeping to clean it. We just stayed in it as it was. The rooms at sibaya are very expensive and the service that we received was unacceptable and very disappointing. We will never stay at the lodge again. Disgusting disappointing service received all round. I will also make sure to report this on social media so others will know.