Disappointed & Furious

<p>Well words can't explain this pit of the stomach disappointment I'm feeling right now ... And I am booking in only tomorrow.</p> <p> </p> <p>Instead extreme excitement I'm dreading our stay. <br />It's my husbands 30th birthday and family members are coming from abroad and all over South Africa.</p> <p> </p> <p>We have spent an absurd amount of money thinking it be worth it .... Now ... I FEEL LIKE I HAVE BEEN ****ED.!!!</p> <p> </p> <p>SUN INTERNATIONAL ...</p> <p>Myself and family members have booked in April to stay at the Cabanas (3 June to 7 June) under the promotion advertised online - SUPER STAY (running 1 October 2015 - 30 June 2016). And yes the promo code was used SUNFIESTA</p> <p>Within the booking the following was stated<br />"Best Available Rate includes. Buffet Breakfast, Taxes and Free Access to Valley of the Waves"</p> <p> </p> <p>Upon calling yesterday to get reservation confirmation sent through in preparation for booking on Friday (3June) I was informed (rather sarcastically) that the Valley of the Waves is closed and that I should have known about it IF I read the Terms and Conditions online. And it 'probably only sinking in now because someone is telling me it.'</p> <p> </p> <p>Now... No.1 the approach in this was NOT on and very unprofessional. I would think an establishment such as Sun International would pride themselves in a high standard of customer service. Instead I get treated like a stupid idiot spoken down upon and at a point even shouted at when I said goodbye "DON'T YOU HANG UP ON ME!"</p> <p>Pure disgust at the service already received.</p> <p> </p> <p>No.2 I booked online & read the Ts&Cs when booking and re-read them yesterday again (NO MENTION OF THIS IS MADE).</p> <p> </p> <p>No.3 I have called in approximately 3 or 4 times before hand (please feel free to check your recordings) and there was no mentioned of this.</p> <p> </p> <p>Please explain to me how you can run a promotion such as SUPER STAY and advertise Free Access to the Valley of the Waves and just before the promotion ends the VofW is closed for renovations .!! That's ridiculous .!! Then rather don't advertise it. I CALL FALSE MARKETING.!</p> <p> </p> <p>I understand it's under construction so there is no going in now but had this been revealed to us we honestly may have considered staying elsewhere as this was one of the reasons we wanted to stay.</p> <p> </p> <p>This is meant to be a fun filled family reunion celebrating a very important person's birthday and this was dropped on me rather unceremoniously ... And honestly has left a bitter taste in my mouth before even checking in.</p> <p> </p> <p>And to top it all off ... Reading the the recent comments posted on FaceBook regarding shocking service and dirty linen ... I am dreading this ... </p>