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I contacted Golden Valley Casino on 9 Aug 18 to book a few days stay. Provided my account details as requested by front desk, was informed that there's no availability to which i requested to be informed of any cancellations. Just yesterday myself and the mvg clerk at grandwest casino had to investigate where my points had dissapeared to. What we found was that it was infact processed at golden valley casino in worcester. Who had gone on holiday whilst i paid for it is still a mystery. The worst is that there was no communication from golden valley, had i not been checking on my points, which i never do, i would never have known that someone has ****** my points. This is the worst invasion of privacy! Imagine it was my credit card.... i shudder to think. I spend quite a lot to get these points i might as well quite while im ahead.... what will they be taking next? Im deeply dissapointed and disgruntled. One wishes to visit suncoast establishments for enjoyment not an investigation.!!! You've literally ruined it for me!!!! Hope ur happy!