couldn't care about guests discomfort

I am disgusted at the complete disregard for customer complaints. We stayed at the palace of the lost city, only to be given a room with no hot water. After a long day out, you come back to your room to have to bath in ice cold water. The could not care attitude of the hotel staff, it seems is supported by the could not care attitude of the sun international group who despite several emails haven't even bothered to acknowledge emails. The customer always just has to accept bad service. I dont think having hot water in a "5 star" hotel room is alot to expect. There was no effort in trying to find us another room with hot water. Other than the "apologies for the inconvenience" from the front desk there was absolutely no attempt to ease our discomfort in any way. Just shocking that after paying thousands for a room for a night, what you are just expected to accept. It is unacceptable.