Confirmation

I made 2 bookings online for the Wild Coast Sun from the 21/03/2016 - 23/03/2016. One for my family (10/12/2015) and one for my parents (28/12/2015). The payment for my booking went off my credit card but the one for my parents did not. The problem with that is that I don't know if the booking is secured or not. I have called the call center on *** at least 5 times over the past month and on each occasion I was informed that the booking has been confirmed and that the money will be taken off my credit card. To date nothing has come of my credit card. I have received the email confirming the holiday but the terms and conditions state that the booking is only guaranteed once the 1st nights accommodation has been paid for. I tried calling again today 01/02/2016 and have been on hold for over 30 mins. This is very frustrating. We are flying from Joburg and I do not want to get there on 21 March and then be told that the room hasn't been confirmed because the money was not taken off my credit card.