Complete failure and Care for bookings

Dear Sun Internarial, It is with great regret that I have to turn to such extremes, just to get a viable option to get my matter resolved. We have booked over 3 weeks ago for what is supposed to be a well deserved break away. If this was not cause enough in using your services, we have a family not being able to have a well deserved rest and I thought it best spoil both our families with a booking at your Wild Coast resort. What a horrible idea this turned out. We get a mail stating that the rooms only allows for 2 people, after we specifically booked and paid for 8 people and made the deposit required on the 26th of August. Now we are informed that rooms are fully booked and it is now our problem and have to cancel a much awaited vacation. Does anyone in this company undersdand the amount of planning that needs to go into planning a vacation, furthermore, due to the time, leave has already been taken and this is the only time in the year we are actually available to take leave? Is this how little you care about loyal customers? I truly believed you were better than this. How far such a giant in the hotel sector has fallen. The worst is, even phoning 3 times today and being promised a call back, you feel so little about your customers that you rather send out a generic mail that our plans has been ruined. Please let me know if this is your new ethics on how you treat people, then I would rather no longer have anything to do with you. For anyone reading this post, please be aware on how horrible this experience is and I would recommend anyone looking to book a vacation to stay clear.