COMPLAINT - PALACE - ROOM 842 & 843 - 13/10/2017 - 15/10/2017

TO: Sun International

Complain Department / Mikyle Jonathan “Hotel Duty Manager”

RE: COMPLAINT – PALACE – ROOM 842 & 843 – 13/10/2017 – 15/10/2017

We are really disgusted and unhappy on the level of service we received at The Palace this weekend. (***)

This Complaint was also reported on Sunday morning 15/10/2017 to the Hotel Duty Manager (@The Palace) (Mikyle Jonathan)

I would like to bring to your attention that we do visit Sun City on a regularly bases and just for the record it is our 16th time that we take our friend and family to Sun City for a Vacation / Weekend. In the past we did stayed at the Palace, Cascades and also the main Hotel, this year I took my friends to The Palace for my Birth Day. But the Palace really disappointed us this time!!!!

We stay in 4 and 5 star Hotel’s for a reason, and we are entitle to receive this level of services.

Please take note on the following points

1. On arrival, 1 x room glass door couldn’t even open and we needed to call reception to repair this. 2. On Sunday morning +- 8:00 your staff made a huge noise outside our rooms, by cleaning “polish” in front our rooms. This noise was so bad, we needed to stop them and telling them, that it is 08:00 in the morning and there is still people sleeping!!!! 3. On Saturday my wife arranged a special request at the front desk for my birthday, for Sunday’s Breakfast (By a person’s Conscience). Everything was arranged, and again this didn’t happen!!!! 4. All the big waterfalls were off (Maybe due to maintenance). Resulting, a smell around the Palace…. 5. To end our bad experience, we requested to collect our luggage; we waited 45 min for someone to assist us!!! After Traveling 1200 km and spending at the Sun City resort, we are very unhappy in the way we ended our weekend at the Palace–

My friends regularly visits your resort and I am very eager to advice them about the level of service we received ….

We entitled to receive 5 star services if we book at a 5 star Hotel what we never received , This was also reported to the duty manager and according to him he asked apology and every thing is sorted.

IF THEY DO NOT RESOLVE THIS, SUN INTERNATIONAL WILL NEVER SEE US AGAIN !!!!

Please give attention to this as we ended our weekend in a bad spirit….