complaint and then poor treatment

<p>I complained in September about the free play as they only provide specfic times of the day etc. I was told this needed to be escalated to head office as they deal with this. I was given a small amout of free play to apparently keep me happy and now when i received October free play its for a lesser amount. </p> <p>Why are the loyal customers not provided with good benefits which we can actually utilize. They know exactly where our money is spent yet they now punish me for my complaint by giving a smaller amount. </p> <p>People who play less often are given far more. Perhaps its time for me to give up and go elsewhere? frustrating. </p>