Come and play R200 free - Get there - R0000

I received an SMS from Sibaya informing me that I have been given R200 freepaly - this was available to me from 10am Friday the 30th till Sunday. I decided to drive 45kms to the casino at around 2pm Friday and after trying to redeem my R200 withou success, I approached the MVG desk only to be told that there had been a technical problem since 10am that morning and the freeplay was not showing. I understand that companies have technical issues but my biggest irritation is that they dont have the decency to send another sms to inform people not to waste their time because there is an issue and let us know once the issue has been resolved. Attitude from staff stinks !!!