Check your ammentites before the client does

Hi We pay our fees so we expect service delivery without having to ask. <br> - however recently the levies are increased - to allow the daily cleaning by the Vac club. So we paid the higher levies even though we do not want the cleaner to clean daily when we are on holiday. <br> Now book in and expect all to be well - after fun in the sun and tired we get to the room 425- where the tv is not working. So I tried to call but the telephone was not working so in my drenched clothing seek help by pleading with the security to get assistance for us. <br> With 2 toddlers the TV is relief for them and us. From 17-30 to 20:00 we awaited the reception to verify what was wrong in the room, to waiting for the electrician and then the fridge replacement.. all whilst we were trying to pacify our kids and have supper. <br> REALLY could all the appliances( kettle not working as well) not be checked before the client arrive. <br> We also reported to Betty the bus ride around the resort is slow+/-35minutes - no schedule on the bus rank so service is dropping..<br> We bought our time share and paid our levies - we do not need to report aspects of malfunction on a OUR holiday- unacceptable