1 reviews | Active since Jan 2014
Charged at peak rates in out of season
Saturday 16 January 2016, I took my girlfriend to Sun City for the first time, where I had planned to propose to her. <br> The date was sentimental to us as it marked the day we met 5 years ago. I had done all the necessary research in terms of pricing as I am aware that everyone is still recovering from the silly season.<br> As stated on the website, peak season ended on 15 January 2016. I expected to pay the out of peak price when I arrived at The Valley of The Waves. When I arrived at the ticket office, there was another woman complaining about the same thing.<br> At the bottom of the stairway upon entrance of The Valley of The Waves, was a huge sign clearly stating the in peak and out of peak season prices. I compared this to the prices seen on the website. The staff behind the counter just said that the sign was incorrect and that there was nothing they could do. I find it strange that both the website and a printed banner are incorrectly published. If so, the sign should have been covered or removed to avoid further complaints.<br> I am extremely dissatisfied with the way they had handled my query. I was not the only person who had brought this to their attention, yet all they did was shrug
Dear Rezasavahl ,
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team
Dear Rezasavahl ,
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team
