Cascades nightmare

Booked a room to celebrate my moms birthday.The with my two boys.I was told that this will be ideal as they have sleeper couch.The 1st night no one came for preparation for the kids.So i did what i had to with a broken bed.The second night the lady came to prepare for the kids but she also couldn't open the bed as it was broken.She then called for assistance and when the male came,he said it has been like that since forever and we must bare with them.My question was l,why didnt they fix it as i did specify that im coming with my boys.I sent them a review and i never got any response.I have stayed at Sun City before (The palace and cabanas) and have never been so disappointed.Puseletso