Cascades booking not up to standard

<p>Good day, we were booked into the Cascades for Sunday 4 December 2016. I booked under the special offers (The Heat is on) on the website</p> <p>With the following vouchers</p> <p> </p> <p>*Valid to SA residents Only</p> <p>Celebrate the sunny season at the iconic Sun City Resort and take advantage of our incredible rates and all-in-one packages.</p> <p>Don’t just take a holiday, embark on a foodie adventure and embrace the wonders of nature with your complimentary meal and activity vouchers.</p> <p>From fabulous meals to superb safari sunsets, take advantage of this great special today and save. It’s the best way to experience the thrills of Sun City!</p> <p>The ideal getaway just got better! Book now and enjoy FREE entrance to Sun City and Valley of Waves.</p> <p>The Heat Is On, are you ready?</p> <p>Special Offer Includes:</p> <p>Accommodation, inclusive of breakfast<br />Food and beverage vouchers<br />Activity voucher/s at Mankwe Gametrackers*<br />Free entry to Valley of Waves<br />Free entry to Sun City</p> <p>and when we booked into the cascades, they said we do not qualify for this special for the vouchers as this was a “best rate booking”???. My husband phoned the call centre on Monday, 5 December to verify this information and they said the same.</p> <p>I’m truly disappointed, because it was our 10th year anniversary and now this was not a pleasant memory. This website definitely is misleading and therefore I would not book here again.</p> <p>We also had a problem with the aircon that didn’t work. We phoned the reception 23:00 and they did send a technician that could not fix it and they send a water cooler that also did not make a difference in the heat of the room. For a 5 star hotel, this is not acceptable</p> <p>As the Valley of Waves was included into the stay, we went there on Monday, and we were supposed to get towels, and when we got to the valley of waves, they said because we booked out already we had to pay R400 as deposit for the towels.</p> <p>So we had to withdraw money from a different ATM to pay this, as we didn’t have any cash on us. This type of communication is really of great importance and would have appreciated it, if it was communicated.</p> <p> I've send the above information on 7 December 2016 to the following email address ********** Up until today no reply was given.</p> <p><br /> </p>