1 reviews | Active since Nov 2014

30 Oct 2017, 14:33

CANT BOOK AT CALL CENTER BUT AVAILABILITY ON WEBSITE

Good day. i have received a comp stay. i called your call centre yesterday and was told that the room have not been released. must call back during the week. i called today and they tell me that all rooms are booked, there is no availability and she can only tell me what the computer shows her. however on you website there still shows rooms available. we get these letters and think that we are being appreciated but then you can book what you want even thou you trying early, i am booking for 26 January 2018 and they cant help me. stop bluffing us with these emails and wasting our time

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Replies (2)
Sun International
Sun International's reply30 Oct 2017, 15:07
Official

Dear Rajay,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team

's update31 Oct 2017, 15:09
Reviewer Update
Tried again today and still cant make the booking. unbelievable