Cancellation without reason.

On the 29th October 2020 I made a booking for the 22 December 2020 to visit wild coast sun. The person that assisted me with the booking did not inform me that I needed to pay a depoit. I had 2 rooms booked. 9th Novemebr 2020 my husband received an e mailed stating that the booking was cancelled. I however did not receive an email. Which meant that I would have drove for well over 2.5 hours only to find out that I had no booking. I did contact sun international who in turn promised to get back to me. Unfortunately no one has called me. I'm really disappointed with the services recieved. I have the name of the people who I spoke to. I would like to have my bookings back.