LC
Louis C
1 reviews | Active since Jul 2011
06 Oct 2015, 08:34
Cancellation charge ridiculous
Dear Sun International:<br> <br> Due to an unfortunate work incident I have to cancel my booking *** and ***4 at the CASCADES. Upon making queries it emerged that a cancellation charge of R6k will be raised for both bookings, which I cannot afford. Is there an amicable way to settle or negotiate a fair cancellation charge? I tried to escalate via the call centre without success. <br> <br> There's 4 days to sell this room. Most hotels have a 48 hour cancellation policy
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Sun International's replyOfficial
06 Oct 2015, 14:21Hello lcoetzee2,
Dear Louis
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team
Dear Louis
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team
Sun International's reply06 Oct 2015, 14:21
Official
Hello lcoetzee2,
Dear Louis
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team
Dear Louis
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun Share Team