Cabanas, you need to think again!

My husband and I got married on the 29th September. We had his best man and his family coming from Australia to attend the wedding. It was a special request of theirs to go to Sun City before the wedding. My husband managed to find three rooms at the Cabanas. We never thought there would be any rooms being a long weekend. However now it makes total sense why we were so lucky. Apart from weddings being so expensive, Sun City accommodation is crazy expensive. So it was so hard to find money to accommodate this request and join our guests. From the beginning to end was really not a great experience. Our Australian guests said they will never set foot back in Sun City it was THAT BAD. Wow I was getting married soon at that point was meant to be such an amazing experience, never again. Our room had no aircon remote, we had to ask twice then eventually went to fetch one ourselves after 3 hours. We went for drinks at the pool, we ordered 2 beers, 1 wine and a daiquiri. The gentleman took so long the beer was finished before he even started pouring the wine. Upon asking how long it will take the gentleman just left and told another lady to sort us out. We had to repeat our order once again and even more beers until we got our full order 30min later. We spoke to a manager about this and how this is really not on, lack of service, no greeting, no smiles nothing? Then have to deal with two people behind the bar trying to get our order right. The manager could not help us. He basically said sorry and that was that. WOW!!! The next day we thought lets try again and we will eat at the pool. I confirmed the last order timing with the waitress, i was told 5.45 was last order time for food placement. I went back at 5.30pm to place the order, the waitress was counting her money in front of all of the guests. I asked to place an order and she rep**** 'Sorry but you too late we going now' I repeated what time it was and i was 15min ahead of closure of orders. She rolled her eyes at me and begrudgingly took my order!! I actually was in total shock, we called the manager on duty then and there who took the waitresses side? I explained to him i was 15min ahead of the closure time and i still get attitude. The manager was shocked as he didnt know this and said sorry however there is nothing more he can do. His hands are tied? Next time he said... We rep**** with this service there will not be a next time. We did explain we have international guests, we getting married and basically we understand the waitresses and waiters rely on tips. We are the kind of people to give 15 to 20% tips if given amazing service. However on seeing she didn't get a tip she muttered something to her freind in zulu so we couldn't understand they both laugh and left. There are really no words! I truly regret wasting our money going to Cabanas. I am so dissapointed about this whole experience, i wrote a review while we were still there on the Sun International website and NOTHING, no word. Our best man Sean even wrote a review from his side being from Australia.... NOTHING. So yes just a heads up, you will not have a great reputation if you carry on like this. So from an outsiders view your staff are clearly not motivated by customer experience. So there is no increase / insentive bonus for such bad service by certain staff members, you motivate your staff to actually care for your brand. Very sad that as a customer i actually have to say this : (