BOOKING MESSED UP BY STAFF ( GOLDEN VALLEY LODGE)

I need a manager a superior someone with client service professionalism to call me, my entire booking has been messed up. My mvg card no: *** I'm being given the worst and unprofessional service ever experienced for as long as I've booked for a holiday. This is utterly disgusting, I spoke to 3 different people Rowan, Unathi and Yumnah at the Golden Valley Lodge and 3 people at head office and not a single one of these people were competent to sort out my booking. Unathi dropped the phone in my ear because according to him I don't want to keep quiet, he was speaking over while I'm trying to explain to him what has happened. I am speechless that they treat their patrons in this manner. I know it's a lodge and only rate 3 stars so one can't expect 5 star treatment, but being disrespected in this manner has me fuming. I will ensure that this incident is highlighted in social media. In fact I was told by Rowan at Golden Valley that he cannot assist me as they no longer do the reservation and therefore t's not their problem. It's 22 October 2021 today, my booking is 2 weeks away and has stressed me out that I have no desire to go on vacation at the Golden Valley. NEVER HAVE I RECEIVED JUST HORRIBLE, NAUSEATIC SERVICE!! Your management and staff at Golden Valley should get re-trained, the lack common respect and professionalism!!!!!

YOU DESERVE A ZERO RATING.