IP
Ian P

1 reviews | Active since Jun 2012

05 Jan 2018, 11:08

Benefits to Members

I have been receiving offers for a complementary stay at SunCity for the past year. Ever time I try and book it there is never dates available, sometimes the minute I get the notice I try and book. Is this just a ploy to make us try to accumulate points to qualify for these peaks that you never get to enjoy, surly in 1 year I should of at least been able to secure 1 date the is acceptable.

Not very impressed and your call center agents seem uninterested in trying to help you find alternative dates.

No point being a member!!!

0
Replies (2)
IP
Ian P's update10 Jan 2018, 08:35
Reviewer Update
Sadly days later there is not even a response. It shows the committement from Sun International
Sun International
Sun International's reply10 Jan 2018, 09:29
Official

Dear Ian,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team