Bed uncomfortable

I looked forward for a well deserved break at Boardwalk hotel.Coming from Cape Town stayed over at Garden route hotel what a great experience friendly staff and accomodation to suite Myself my wife and my 1year old son.Arriving at Boardwalk after a beautifull rest at Garden route hotel my holiday was spoilt.I booked in Monday 25/11/24 room 114.What a disaster the 3 of us had to share 1 bed.I phoned reception they said we must make ourself comfotable as there is no other rooms available and should we change we will have to pay a difference words from manager in charge.The flippen bed is so uncomfortable as I think it's broken on the right side making noises when you sit on the right side.After a few years visiting boardwalk hotel I'm not impressed this is my second night sleeping on this bed and my body feels sore in the morning.I really don't think as a gold member to get such bad service from Sun International.Before I left Cape Town i looked forward to my road trip but i'm really disappoint.I was not going to complain at reception as the Manager that helped me on Monday had a great stinking attitude.Well done Boardwalk hotel for spoiling my holiday