BE AWARE!!! YOUR PEAK WEEK NOT WHAT YOU ORIGINALLY BOUGHT. SHOCKING AFTER SALES SERVICE!

We sent numerous mails, as well as making phone calls to Sun International, but nobody is willing to accommodate us. They just pass the Buck to the original sales person. We bought already two units with Vacation Club , Sun City over 20 years . The last was a Luxury Unit and we specifically stated that we want the week before the Easter Long weekend. We did not buy dates but rather a red week in a Luxury Unit and the Sales Person assured us that even though we do not need to buy a Peak week, because we do not have children in school anymore, it is better to pay for the privilege of a Peak week , so that we can change it to any week in the year, if we are not happy with the dates or if we want to change dates/weeks. We paid much more for the privilege to have a Peak week. We want the week before the Easter weekend and nothing else. All these years the dates changed but our week was always the week before Easter weekend but not for 2018. Now suddenly the booking is the week after Easter weekend and from the Monday to the Monday. We bought a week from the Friday to the Friday. We have no joy trying to solve this. Nobody even bothers to help us. Their reasoning is that we cannot change our Peak week to the Peak week before the Easter weekend. But every year for the last probably 10 years we see lots of units standing open and the bookings became less and less. Our contract states that you can change your booking if you apply early enough, now is Seven months not early enough? Would you rather see units stand open than to accommodate a long standing client? And every day we receive mails to sell us another unit, why would I do that if you cannot even honour the original contract?