Badly stocked and pathetic service

I stayed at the Cascades Hotel from Monday the 6th of July until Wednesday the 8th of July 2015.<br> A number of incidents of poor service were recorded as follows:<br> <br> 1.Booked dinner reservations through the concierge, but not received by restaurant.<br> 2.Ordered Don Pedro in Hotel bar to be told there is no ice cream from this drink.<br> 3.Ordered a Strawberry Daiquiri to be told there is no daiquiri mix.<br> 4. In the valley of waves yesterday, I ordered a cup of soft serve ice cream, only to be told that there are no s****s so I can only have a cone. Also, no sauces were available as they were only arriving today.<br> 5. At breakfast both mornings, the food was cold and no person came to offer us coffee or tea.<br> 6. Went to concierge in the Cascades to ask information regarding the activities. She was very uniformed about the resort and could not answer any of the questions without first calling someone else.<br> 7.The general attitude of the staff was poor and service was very slow.<br> 8.On departure we phoned the concierge and asked for a luggage porter. After waiting for a long time we eventually took our luggage down to reception ourselves.<br> <br> Not sure if I will return there again.<br>