Bad stay experience

Dear Sun City Management, I would like to formally raise a complaint regarding our recent three-night stay at Leopard Resort. Unfortunately, the service and overall experience during this stay were extremely disappointing, especially considering that we have visited Sun City more than five times before. On the first night, at around 10:30 PM, we discovered that the air-conditioning remote controls were missing from both of our rooms. We contacted the front desk, but it took approximately 40 minutes before someone finally brought the remote controls to us. The following morning, we discovered that the sliding door leading to the backyard was extremely difficult to open and appeared to have a problem with the mechanism. Later that evening, at around 7:00 PM, we noticed that the lights in the outdoor braai area were not working. The light inside the braai itself was also not working. We contacted the relevant staff, and after waiting for more than an hour, the outdoor light was eventually repaired, but the light inside the braai was still not fixed. Fortunately, I had brought a flashlight with me; otherwise, we would not have been able to properly use the braai that evening. On the third day, the situation became even more frustrating. Another vehicle had parked in our designated parking space. We had to drive all the way to the reception/front desk to report the issue and then return to our accommodation to wait. It took almost an hour before the staff were able to locate the owner of the vehicle and resolve the situation. I genuinely feel that these kinds of issues should not be happening at a large and internationally recognised resort such as Sun City. None of these problems individually may seem major, but having to deal with one issue after another throughout a three-night stay significantly affected our overall experience. We have been coming to Sun City for more than five visits, which is why it is particularly disappointing to see the level of service and guest experience declining to this extent. We sincerely hope that management will take this complaint seriously and review the way these issues are being handled. Guests should not have to spend so much of their holiday time following up on basic accommodation facilities, maintenance issues, lighting, or parking problems. We would appreciate it if management could investigate these incidents and provide us with feedback on what steps will be taken to prevent similar situations from happening to future guests. We look forward to hearing from you. Kind regards,

Tony