Bad services

I have received poor service from the consultant to the management of sun international. I phoned in to query my points and book at sun city but the consultant did not know anything about my query and sent an email saying the manager will contact me. Till date I have not received any phone call or an email.I have called in multiple times yet I could not get any answers. If the consultant and management can provide such poor services how does one enjoy their stay. I have an email stating that they can assist if they have my password to log in online at sun international. How does one ask for a password that is private and confidential. I am really disappointed.