bad service, *******, unhappy

<br> <br> My boyfriend and I have just experience the most revolting experience at your grandwest casino. We have always been loyal patriots at your casino. Myself as well as my whole family has been coming to your casino for years. We left our card in one of the machines as we needed to use the bathroom facilities. In the years of coming there we have seen many clients do this.<br> <br> Tonight after returning from the bathroom our card was nabbed. We reported it to casino staff as well as security and we received the worst service. We managed to get one of the suspects, but staff let him go as they weren't sure of who the suspects were.<br> <br> We pointed them out as well as told security to stop him as he ran out, but due to their direct negligence they let him go.<br> <br> We reported the theft, but instead of helping us the staff made us feel as if we were in the wrong. And refused to reimburse us.<br> <br> I pointed out that no where is there I visible sign that says we may not leave our cards unattended.<br> <br> One of the staff kept mocking us by laughing and making snard remarks. After the ordeal we had I was traumatized enough without needing bad attitude and bad service.<br> <br> The fact that we had caught the su