BAD SERVICE

I made a booking to stay at Cabanas via the call centre. I then discovered last month that my travelling date will be the same time as my exam time. I sent a request to Sun International of my situation and requesting that my daughter book in till I arrive the next day. Their reply was that my booking was cancelled due to non-payment. I then provide the proof of payments and they advise my booking will be reinstated. I then send another email with the request for my daughter too book in and till today no reply. I have sent the same email more than 5 times and waiting on a reply but no luck. I called the call centre yesterday to enquire if my daughter can check in before me and to my shock get told no it’s not possible. The call centre manager was not interested in listening to me and advise I have to speak to Cabanas. That was even worse having to wait more than 20 minutes to answer the manager was I spoke to was even worse rude and unhelpful. I explained to her that this was allowed last year what changed now and she wasn’t interested in listening to my explanation. I was so shocked at the treatment I received From people that gets referred to as management. It was evident they were not interested in listening to my predicament. I was then left with no option but to cancel my booking and that is the sad part of this.

Really disappointed that your procedure has changed from last year till now and the customer end up on the receiving end…..Please see the trail below. My request didn’t even get a reply from your side Disgusted in this experience.