Bad Service and Poor Hygiene Standards

I have been travelling with my family to Wild Coast every year since I was five. This is the first time I have been there and had such a terrible experience.We usually book 4 rooms. My room had a terrible smell.The aircon didnt work properly and I was told the minimum temp is can go to is 21 degrees ,the curtains were so filthy that we didn't even want to touch them .The toilet had a permanent urine smell despite "daily "cleaning .We stayed on the 1st floor and the noise was unbearable .people playing loud music shouting and moving things .Children were racing down the corridors screaming in the middle of the night .The fridge wasn't cold. When we called the maintenance guy ,he said "that is how it works". Breakfast was terrible, limited offerings of fruit that are in season. Dinner is even more pathetic, catering for people from Ethiopia (limited variety). Scones are put in clear bin bags and kept on the kitchen floor, this is then served to us during breakfast. Water is so terrible that my entire family ended up with a gastric bug just from using the tap water to brush our teeth. A wasted trip indeed. My kids are so disappointed that they dont want to ever visit the resort again. Sun international's head chef responds to my complaint by defending the staff instead of listening to the concerns raised and doing something about it.