Bad service

I checked in at the Wild coast sun on 17th December 2021. My account was debited in error by 10 times the amount I was due to pay. I accepted the human error but what was unacceptable was the lack of assistance from the staff and managers. All they were able to say is unfortunately there is nothing we can do. The money will reflect in your account within 5 to 7 days. I was on holiday with my grandchild. I had no money. My bank account was overdrawn. They did not provide any form of compensation. I had no petrol money to return to Gauteng. Their lack of compassion was zero level. My family had to fund my expenses. Well needless to say 8 days later and being a holiday weekend I still have not received my money. I phoned Wild coast sun during the course of the week several times and left messages for managers to call me back and emailed. To date I have received no response. Thus I decided to take this further. For a huge concern their attitude towards their paying guests is totally pathetic and *********. Could I please request a positive response from the above. Kind regards