Bad Service

Today on the13 Oct 2015, I bought tokens at the machine in the entertainment area, not realising that they were for games not slots. I then asked the supervisor Peter for assistance as I understood I could not get a refund if its possible to leave the tokens with them and they can exchange them to cash to someone/customer who wants to buy and I was told no, I should stand there and wait for someone to come or come the following day and do the same. I then asked for an email at least of someone who can assist with such problem. Peter went into their office promising to come back with an email and never came back. The nerve of just leaving me there waiting for 15 minutes, till I decided to leave was just too much. I asked myself what kind of customer service it this, all I was asking was to be assisted in exchanging a lot of token back to cash, in a form of asking another customer who is trying to buy the same tokens and I could come back the following day to ask if they were able to do so, as I was staying at one of their hotels. This is the worst customer care I have ever received at Sun City. Thought they will be better at this but was extremely surprised and disappointed!