Bad customer service Sibaya Lodge

My husband and I booked in at the Sibaya lodge for our anniversary since we were down on holiday in KZN. when we arrived they were very unfriendly and then checked us in to a room that was not cleaned we then called and told them and was moved to another room, I then requested the iron which they insisted we come down to reception to collect so we did only to find out that it was not working when we got to the room, I then called reception and the lady was of no help she just rep**** all the irons were out and their is nothing she could do without offering to send it to the laundry to get it ironed like other sun international accommodations would do. overall experience our anniversary was spoilt and we would never book their again.