Bad Attitude / Bad Service

Upon arrival on 1 Jan 2016, me and my family was met by rude, unhelpful and very unprofessional staff at the train / bus station. The Valley of the Waves were over crowded. The lockers did not work properly. The wave pool was very dirty. The beach area was so packed, you could barely walk. The wave pool was so full, I had people step on my head, which is very dangerous. I had to wait 20 minutes for a tube at the lazy river. The Food Factory's queue was outside the door. The Brew ******'s table, seats and floor had pieces of food on it. The Candy Store's queues were also outside of the shop. They only had 1 card machine, which caused the queue to move slowly. The Entertainment Centre was over crowded. It was chaos trying to redeem a prize for the tickets, they were understaffed. Service at the Calisto's Restaurant was very slow, we had to constantly try and find our waiter. Overall the staff was very unfriendly. The place was just too full. There has to be some limit as to how many people they allow per day. We expected to enjoy our visit, which we didn't. I demand a refund, as this is not how paying customers should be treated.